Frequently asked questions

Where are you located?


We live near White Knoll High School in Lexington, SC. Exact address will be supplied upon booking.




How do I use my print credit and order more prints from the session?


2-3 weeks after your session, we will place 6-10 images online. We will notify you through email, and you will have two weeks to use your print credit and order your images.




Can I get all the digitals?


Absolutely, digital images with print rights are available for purchase.




I'm extremely allergic to animals. Do you have a pet free home?


No. We have 2 cats that are not allowed in my portrait studio and will be put away during portrait session days but I cannot make any guarantees with severe allergies.




What should we wear?


I recommend wearing a black shirt that fits well (not a baggy t-shirt).

The purpose of these images is to create timeless, classic images you will love and the simplicity of black puts the focus on your beautiful relationship with your child.

Of course you are welcome to wear something else if you like and you might opt for a solid color instead but I really recommend black for these images.




When should we arrive?


We recommend arriving 10-15 minutes before your scheduled session time, so that you can fill out your question. Since the sessions are on such a tight schedule, anyone arriving more than 5 minutes late for their session will forfeit their session retainer.




What is the 8x10 artists choice word & image collage?


It is a collage of you and your child/children’s answers from the session. We scan the documents and put them in a collage with our favorite image from the session. This 8x10 is heartwarming, and really what the session is all about!




What happens if we need to cancel or reschedule?


Because we have such a limited time frame for these portraits, the session retainer is nonrefundable. If we have more available dates specific to the Celebrate Mother’s sessions, we can reschedule as long as you give us at least 48 hours notice. No-shows forfeit the entire session retainer. Anybody more than 5 minutes late for their session will forfeit their session retainer




Can I give this session as a gift to my wife or mother?


Absolutely! Just go through the checkout process and book at this link, using your own information. After you successfully purchase the session, pop me an email at hello@jenroberson.com letting me know you are using this as a gift. At that point I’ll email you a certificate you can give as a gift. Pick a time that you think will work and if you find out on Mother's day it won't we can quickly reschedule that Monday.




Can I include me, my husband, my kids, my mother, my siblings, and my grandmother?


You sure can, however, any group with more than 6 people need to purchase two back-to-back sessions. A larger group will take longer to photograph, to fill out the question and answer form, etc. You will get the complete benefit of two sessions (double the product credit and two identical word and image collages)




When will my images be ready?


Images will be available in 2-3 weeks.





803.575.0791

Columbia, SC 29063

©2020 by Jen Roberson Photography.